KYC/AML Policy and Procedure

Last Updated: 21 August 2026

Mint.io applies Know Your Customer (KYC), Anti-Money Laundering (AML) and Counter-Terrorism Financing controls to protect the platform and meet applicable licensing and legal obligations.

This policy should be read together with the Terms & Conditions and Privacy Policy.

1. Risk-based verification

Mint.io may request identity, age, residence, location, source-of-funds, source-of-wealth or wallet-control information where required by licensing, AML, security or risk-control obligations.

Verification can be requested before or after registration and before or during deposits, withdrawals or other account activity.

2. Information we may request

Depending on the review, Mint.io may request:

Government-issued photo identification
Proof of residence
A selfie, liveness check or video verification
Source-of-funds or source-of-wealth evidence
Information about a cryptocurrency wallet or transaction
Evidence that you control a self-custody wallet or that a custodial account is held in your name
Other information reasonably required to complete a compliance review

3. Wallet and transaction rules

Deposits and withdrawals must use payment methods permitted under the Terms & Conditions.

A self-custody wallet must be legally owned and controlled by you. A custodial crypto account used for an eligible transaction must be held in your name.

Third-party wallets, shared accounts, mixers/tumblers, false identities, structuring, sanctions evasion, money laundering and other prohibited activity can result in restrictions or investigation.

4. Ongoing monitoring

Mint.io may review account, transaction, device and gameplay information for fraud, sanctions, AML, multi-accounting or other risk indicators.

A review can include blockchain analysis, sanctions screening, source-of-funds checks or enhanced due diligence where appropriate.

5. Account and withdrawal restrictions

If required information is not provided, or a compliance concern remains unresolved, Mint.io may restrict the account, delay or hold transactions, reject a withdrawal or close the account in accordance with the Terms & Conditions.

Funds connected to fraud, chargebacks, bonus abuse, prohibited activity, compliance issues or legal obligations may be withheld for as long as necessary, including indefinitely where permitted or required.

6. Restricted territories

The current Excluded Territories are set out in Section 4 of the Mint.io Terms & Conditions. That list, rather than an older KYC article, is the source of truth.

A VPN or privacy tool is not automatically prohibited if you are otherwise eligible, but it must not be used to bypass geo-blocking, falsify location or identity or evade KYC/AML controls.

7. Records and privacy

KYC/AML and transaction records are retained in accordance with applicable legal and licensing requirements, including the retention periods described in the Privacy Policy.

Personal data is handled under the Privacy Policy and is shared with service providers, regulators or authorities only where required or permitted.

8. Player responsibility

You must provide accurate, current and genuine information when requested and cooperate with reasonable verification checks.

Do not send a seed phrase or private key. Mint.io will never require those credentials as part of KYC.

For questions about an active verification, contact Support through an official Mint.io channel.