Time Out & Self-Exclusion

What is a Time Out or cooling-off period?

A Time Out is a temporary break from gambling. Use the cooling-off controls available in your Responsible Gaming settings or contact Support.

During the break, the account is restricted from gambling in accordance with the option you selected.

What is self-exclusion?

Self-exclusion is a stronger measure for players who want or need to stop gambling for a longer period.

You can request temporary or permanent self-exclusion through the available responsible gaming controls or Support.

During self-exclusion:

• Your account is locked from gambling access
• You do not receive promotional communications
• Reopening is not considered until the exclusion period has ended, where applicable, and the required request or review has been completed

Can I create a new account instead?

No. Creating or using another account to bypass a Time Out, limit or self-exclusion is prohibited.

I need help now

If gambling is negatively affecting you, use our Problem Gambling Resources article to find independent support organisations and consider applying a self-exclusion immediately.