How to Close or Self-Exclude Your Account

I just want to close my account

You can request account closure by contacting support@mint.io from the email linked to your account, or through another official support channel where available.

Before any remaining balance is paid out, Mint.io may need to complete verification, bonus, withdrawal, security or compliance checks required under the Terms & Conditions.

I want a break from gambling

If you need a temporary break, use the responsible gaming time-out or cooling-off tools available in your profile, or contact Support.

I want to self-exclude

Self-exclusion is a stronger responsible gaming measure. You can request temporary or permanent self-exclusion through the available responsible gaming controls or Support.

During self-exclusion:

• Your account is locked from gambling access
• Promotional communications are stopped
• Reopening is not considered until the exclusion period has ended, where an end date applies, and the required review or request has been completed

Do not create another account to bypass a time-out or self-exclusion.

If gambling is causing harm or distress, see our Problem Gambling Resources article for independent support options.