Terms & Conditions

Last Updated: 20 August 2026

Table of Contents

1. Introduction

2. Your Obligations

3. General Terms

4. Restricted Use and Excluded Territories

5. Registration, Authentication, and Verification

6. Your Account

7. Deposits

8. Withdrawals

9. Gameplay

10. Promotions and Bonuses

11. Prohibited Conduct and Fraud

12. Intellectual Property

13. Limitation of Liability

14. Privacy and Data Protection

15. Modification to the Terms

16. Governing Law

17. Dispute Resolution

18. Binding Arbitration and Class Waiver

19. Complaints and Customer Support

20. Miscellaneous

1. Introduction

These Terms of Use ("Terms"), together with incorporated policies, govern your access to and use of Mint.io (the "Website") and its related services (collectively, the "Service").

By accessing or using the Service, you confirm you have read, understood, and agree to these Terms, which form a binding agreement between you ("User", "Player") and Sage Shark Ltd ("Mint.io", "we", "us", "our"), a limited liability company registered in Costa Rica. This gaming platform operates under License No. ALSI-202507035-FI2, issued by the Offshore Finance Authority of the State of Anjouan pursuant to the Computer Gaming Licensing Act 007 of 2005. All licensed activities are subject to the compliance and supervision frameworks managed by Anjouan Licensing Services Inc.

If you do not agree with these Terms, you must refrain from using the Website or accessing the Service.

In addition to these Terms, the following policies apply to your use of the Services and are incorporated by reference:

●      Privacy Policy

●      Responsible Gaming Policy

●      KYC and AML Policy

We may update these Terms in accordance with Section 15. Continued use after changes take effect constitutes acceptance. Please check the Website regularly for the current version.

The Service offers real-money gambling with supported cryptocurrencies in permitted jurisdictions only. All games and betting products are provided for entertainment, and real-money participation requires a supported cryptocurrency balance.

Access to real-money services is prohibited if you are not otherwise eligible under Section 4 or are physically located in an Excluded Territory. If you are otherwise eligible, you may use a VPN or similar privacy tool for legitimate privacy or security purposes, but not to bypass geo-blocking or misrepresent your location, residence or eligibility. Suspected circumvention may result in temporary Account restrictions while Mint.io verifies your eligibility.

IMPORTANT INFORMATION ABOUT BINDING AND FINAL ARBITRATION: PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, INTERNATIONAL OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL BINDING ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME. YOU HAVE THE RIGHT TO OPT-OUT OF THESE PROVISIONS. FOR MORE INFORMATION PLEASE SEE SECTION 18 OF THESE TERMS OF USE.

2. Your Obligations

As a user of the Mint.io Platform, you agree to comply with these Terms, and the following obligations, requirements, and responsibilities at all times while accessing or using the Website, regardless of whether you do so as a guest or as a registered account holder.

2.1 Age and Legal Capacity

(a) You declare that you are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platform.

(b) You agree that Mint.io reserves the right to request valid proof of age and identity at any time. Failure to provide such documents may result in the suspension or termination of your Account and the voiding of any transactions or winnings.

2.2 Jurisdiction and Legal Access

(a) You confirm that you reside in, and access the Service from, a jurisdiction that allows participation in online gambling with real money and cryptocurrencies.

(b) You acknowledge that it is your sole responsibility to ensure that your access to and use of the Service is legal in your place of residence or location.

(c) You agree not to access the Website and Services if you are located in, or a citizen of, a jurisdiction that is restricted by Mint.io’s geo-blocking system or by the applicable laws of your country.

2.3 Use of Tools to Conceal Identity

(a) You may use a VPN, proxy or similar privacy or security tool if you are otherwise eligible under Section 4 and are not physically located in an Excluded Territory, provided it is not used to falsify your location or identity, evade KYC/AML or security checks, operate multiple Accounts, or conceal fraudulent or prohibited activity. Remote desktops, emulators and automation tools must not be used to disguise device activity, share an Account or gain an unfair advantage.

(b) Where we reasonably suspect that a tool has been used for a prohibited purpose, we may temporarily restrict the Account or withdrawals and require reasonable evidence of physical location, residence, identity, device ownership or Account control. We may require you to disable the tool while verification is completed. Failure to cooperate, or a confirmed breach, may result in Account closure, voiding of affected activity, withholding of funds where connected to fraud or prohibited activity, and any further action required by law. VPN use alone is not a breach.

2.4 Payment Method Authorization

(a) You warrant that any self-custody wallet used to deposit or withdraw funds is legally owned and controlled by you. Any custodial crypto account or other payment method must be held in your name.

(b) You must not use payment instruments that belong to third parties or are shared with other users.

2.5 Good Faith in Financial Transactions

(a) You agree to conduct all financial transactions in good faith and not to initiate, cause, or assist in any chargeback, payment dispute, or reversal without valid legal grounds.

(b) You understand that initiating a chargeback or dispute without cause may result in the closure of your Account and legal action by Mint.io to recover lost funds, including administrative fees.

(c) Funds that you deposit or otherwise use on the Platform must not originate from illegal activity, illegal sources, or ill-gotten means.

2.6 Risk Acceptance

(a) You understand and accept that gambling inherently involves risk. You may lose all or part of the funds deposited into your Account.

(b) You agree that you will not hold Mint.io liable for any such losses and that you are solely responsible for managing your bankroll, setting limits, and playing responsibly.

2.7 Use of Insider or Illegal Information

(a) You agree not to use or exploit any confidential, privileged, or insider information (whether obtained legally or illegally) in connection with any betting, wagering, or gameplay on the Website.

(b) You must not engage in market manipulation, game rigging, outcome influencing, or any other activity that violates principles of fair play and gaming integrity.

2.8 Individual and Personal Use Only

(a) Your Account is strictly for your personal, non-commercial use. You must not permit any third party to access, use, or operate your Account.

(b) You may not act as an agent, representative, intermediary, or on behalf of any other person or entity.

(c) Participation in the Service (including any games or transactions) is solely in your personal capacity for recreational purposes.

2.9 No Collusion or Unfair Advantage

(a) You must not collaborate, conspire, or coordinate with other users (known or unknown) to gain an unfair advantage, influence game outcomes, or manipulate bets.

(b) Prohibited conduct includes (but is not limited to) chip dumping, match-fixing, coordinated betting patterns, or any form of collusion.

(c) You must not engage in fraudulent, collusive, manipulative, or unlawful activity in relation to your or any third party's participation. This includes the use of bots, automated software, AI systems, scripts, hardware devices, or any other assisted methods/techniques that provide an unfair advantage. We reserve the right to invalidate any affected participation, void bets, and take appropriate action.

2.10 No Abuse or Exploitation of the Platform

(a) You agree not to exploit bugs, glitches, errors, or technical vulnerabilities in the Website, Platform, software, games, or smart contracts. Any discovered issues must be reported to Mint.io immediately via support@mint.io.

(b) You must not use bots, automated scripts, third-party software, emulators, or any tools to interact with, control, or automate activity on your Account or the Platform.

2.11 Good Faith and Appropriate Conduct

(a) You must act in good faith at all times when using the Website or Services, interacting with support, or communicating with other users.

(b) You must not engage in abusive, harassing, threatening, discriminatory, hateful, spamming, or otherwise offensive or inappropriate behavior (including hate speech, explicit threats, or harassment).

2.12 No Conflict of Interest

(a) If you are (or are an immediate family member or household member of) an employee, agent, affiliate, contractor, or anyone involved with Mint.io (including design, production, execution, distribution, or advertising), you are ineligible to participate in gameplay or financial transactions on the Website or Services without explicit prior written permission from Mint.io's executive management.

(b) You must not use any insider knowledge gained through a professional or business relationship with Mint.io to gain an advantage, influence outcomes, or circumvent rules.

2.13 Compliance with AML/KYC Requirements

(a) You agree to fully cooperate with all Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures and policies implemented by Mint.io, regardless of whether they are mandated in your jurisdiction.

(b) Upon request, you must promptly provide truthful, current, and verifiable documentation, including (but not limited to) proof of identity, proof of residence, source of funds/wealth, and any enhanced due diligence materials.

2.14 Account Responsibility, Access Restrictions, and Prohibited Commercial Use

(a) You are solely responsible for all activity on your Account, whether authorized by you or not.

(b) You must immediately notify Mint at support@mint.io if you suspect or discover unauthorized access, compromise of credentials, or security breach.

(c) You agree not to access the Website or Services through any unauthorized means, including but not limited to technologies, methods, or applications other than those officially designated by Mint.

(d) You must not use the Website, Services, or any related property for commercial purposes without prior express written authorization from Mint.io.

(e) Prohibited commercial uses include (without limitation):

(i) Selling or offering access to the Website or Services on third-party sites;

(ii) Using the Website or Services primarily to generate advertising, subscription, or referral revenue;

(iii) Placing targeted advertising on or via the Website or Services or third-party sites that competes with or displaces Mint.io.

(iv) Any other use deemed by Mint.io (in its sole discretion) to compete with or undermine the Website or Services.

(f) Authorized third-party uses (if granted in writing) must include a prominent link back to Mint.io and may not modify, obscure, or block any portion of the Website or Services.

(g) You agree not to collect, harvest, or scrape personally identifiable information (including usernames or wallet addresses) from the Website or Services, nor use communication features (e.g., chat, messaging) for commercial solicitation.

(h) You must comply with these Terms and all applicable local, national, and international laws and regulations.

(i) Mint.io reserves the right to discontinue, suspend, or modify any aspect of the Website or Services at any time without notice or liability.

2.15 Prohibition on Affiliation Abuse and Jurisdictional Breaches

(a) You and any associated parties (including employer, employee, relative, or agent) may not register under or benefit from Mint.io’s affiliate program without explicit prior approval.

(b) It is your sole responsibility to ensure that your access to and participation in the Website or Services is lawful in your jurisdiction of residence and current location.

(c) Using a VPN or privacy tool is not itself a breach where you are otherwise eligible under Section 4 and are not physically located in an Excluded Territory. Knowingly using one to access the Service while ineligible, falsify location or residence information, evade compliance controls, operate abusive multiple Accounts, or participate on behalf of another person constitutes a material breach. Mint.io may close the Account, void bets, bonuses or winnings connected to the breach, recover losses, and withhold funds where required by law or reasonably connected to fraud, chargebacks, bonus abuse, compliance issues or prohibited activity.

(d) In the event of such breach, you waive any right to pursue claims against Mint.io or its affiliates in the courts of your jurisdiction of residence or the jurisdiction from which access occurred, except where such waiver is not permitted by mandatory law.

3. General Terms

3.1 These Terms apply to your use of the Website and all related services provided through the Mint.io Platform (the “Platform”), including but not limited to casino games, sports betting, loyalty programs, promotions, account functionalities, and financial transactions involving cryptocurrencies.

3.2 We may revise, amend, supplement, replace, or update these Terms and any linked or referenced policies in accordance with Section 15.

3.3 You are responsible for checking the Terms periodically. The most current version will always be accessible via a prominent link on the Website footer or legal section.

3.4 If you disagree with any part of the revised Terms, you must stop using the Service. Your options to withdraw any available balance and close your Account are set out in Section 15.2 and remain subject to verification, bonus terms, legal obligations and any applicable holds or restrictions.

3.5 Any bets, wagers, deposits, withdrawals, or transactions executed before the effective date of the new Terms will remain subject to the version of the Terms in effect at the time such action was performed.

3.6 Mint.io may also publish additional terms and conditions for specific features, promotions, tournaments, VIP programs, the Mint Loyalty and Rewards Program, games, or services. These specific conditions will be clearly disclosed at the time of use and must be expressly accepted before access. Such terms form part of the full legal agreement between you and Mint.io.

3.7 In the event of system or interface errors (e.g., display errors, payout miscalculations, or technical malfunctions), Mint.io reserves the right to correct such errors and take any necessary action to recover incorrectly credited funds or void invalid wagers.

3.8 The Terms and all documents incorporated by reference shall constitute the entire agreement between the User and Mint.io, superseding any prior agreements, understandings, or communications (whether oral or written) unless otherwise agreed in writing.

3.9 These Terms are made available in multiple languages for convenience. In the event of any inconsistency or discrepancy between the translated versions and the English version, the English version shall prevail, unless otherwise required by mandatory consumer protection laws.

3.10 The computer software, computer graphics, Platform and user interface that we make available to you are owned by, or licensed to, Mint.io or its associates and protected by intellectual property laws. You may only use them for your own personal, recreational purposes in accordance with these Terms and all applicable laws, rules and regulations.

4. Restricted Use and Excluded Territories

The following provisions outline specific behaviours and circumstances under which the use of the Mint.io Platform is strictly prohibited. Violation of any of these clauses may result in immediate suspension or termination of your Account, voiding of affected bets, bonuses or winnings, withholding of funds where connected to fraud, chargebacks, bonus abuse, compliance issues or prohibited activity, and potential legal action.

4.1 Prohibited Jurisdictions

Access is strictly prohibited if you are located in, reside in, or are a citizen of any Excluded Territory, including but not limited to:

●      United States and its territories

●      United Kingdom

●      Austria

●      France (and territories)

●      Germany

●      Netherlands (and territories)

●      Spain

●      Australia

●      Comoros (including Anjouan)

●      Iran, North Korea, Syria, Afghanistan

●      All FATF blacklisted/high-risk jurisdictions

●      Any other territory restricted by our license or added at our discretion.

We geo-block these territories. You must not access real-money services if you are otherwise ineligible under this Section or while physically located in an Excluded Territory. If restricted access is detected, Mint.io may block access, temporarily restrict the Account and request location, residence or identity verification. Confirmed intentional circumvention may result in Account closure, voiding of activity connected to the breach, withholding of funds where connected to fraud, chargebacks, bonus abuse, compliance issues or prohibited activity, and any action required by law or the applicable licence. If you are otherwise eligible under this Section, use of a VPN is not, by itself, a violation.

4.2 Prohibited Activities

(a) You must not use the Website or Services for any unlawful, fraudulent, or dishonest activity, including:

●      Laundering criminal proceeds;

●      Financing terrorism;

●      Engaging in tax evasion or sanctions evasion schemes;

●      Using stolen identities or payment methods.

(b) You must not collect or harvest personal data from other users (such as usernames, wallet addresses, emails) using scraping, hacking, phishing, framing, reverse engineering, social engineering, or any other technique.

(c) You must not interfere with, manipulate, or attempt to disrupt the normal operation of the Website or Services, games, smart contracts, or backend infrastructure, whether manually or by using bots, exploits, software tools, or DDoS attacks.

(d) You must not spam, advertise, promote referral links inappropriately, or post unsolicited content via chatrooms, support systems, or any communication channels on the Website or Services.

(e) You must not collude with others to cheat, rig results, manipulate odds, or gain an unfair advantage in any game or betting market offered by Mint.io.

(f) You must not upload, distribute, or use any malicious software including malware, spyware, ransomware, keyloggers, or viruses while using the Website or Services.

(g) You must not reverse engineer, decompile, or tamper with the software, games, interface, smart contracts, or any component of the Website or Services, whether for educational, testing, malicious, or exploitative purposes.

(h) You must not use the Website or Services as a platform to conduct, promote, or link to illegal services such as weapons trading, drug trafficking, human trafficking, or child sexual abuse material (CSAM), directly or indirectly.

(i) You will not sell or trade for value, seek to sell or trade for value, or accept as a sale or trade for value, any Merchandise provided to you by us.

(j) You agree not to access the Website or Services through any technology or means other than the authorized webpages and/or applications designated by us, or other explicitly authorized means that we may designate in writing.

(k) You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior.

(l) You agree not to use the Website or Services or our other property for any commercial use without our prior written authorization. Prohibited commercial uses include any of the following actions taken without our express approval:

(i) sale of access to the Website or Services or its related features on another website;

(ii) use of the Website or Services for the primary purpose of gaining advertising or subscription revenue;

(iii) the sale of advertising, on the Website or Services or any Third-Party Website, targeted to our specific offerings; and

(iv) any use of the Website or Services that we find, in our sole discretion, to compete with or displace the market for the Website or Services.

(m) Prohibited commercial uses do not include any use that we expressly authorize in writing.

(n) Where expressly allowed by us, if you use any of our material on another website, you must include a prominent text link back to Mint.io on the pages where it is utilized. In such an instance you may not modify, build upon, or block any portion of the utilized material.

(o) You agree not to collect or harvest any personally identifiable information, including User Account names, from Mint.io, nor to use the communication systems provided by Mint.io (e.g. comments, messaging, etc.) for any commercial solicitation purposes.

4.3 Account and Wallet Misuse

You must not engage in any of the following prohibited activities related to your Account or wallet:

(a) You may not sell, rent, lease, trade, or otherwise transfer your Mint.io Account or wallet to any other individual, business, or entity without our prior written approval.

(b) You may not register or operate multiple Accounts for the purpose of bonus abuse, referral exploitation, financial arbitrage, or other circumvention tactics. This includes the use of fake identities, simulated user behavior, or coordinated activity from shared IP addresses or devices.

(c) You may not perform internal fund transfers or off-platform trades of balances, NFTs, or tokens between users in exchange for fiat, goods, or services unless explicitly allowed by Mint.io in writing.

(d) If it is determined that you are using another person’s identity, payment method, or crypto wallet to deposit, withdraw, or gamble, your Account may be suspended and all balances subject to investigation and forfeiture.

4.4 Consequences of Breach

(a) If Mint.io reasonably suspects that you are engaging in any of the prohibited behaviours or activities listed in this section, we may:

· Immediately suspend or terminate your Account;

· Void bets and cancel any pending transactions;

· Confiscate bonus funds and winnings;

· Freeze and potentially seize balances for compliance review;

· Report your activity to law enforcement or regulatory authorities;

· Take legal action to recover damages or enforce our rights.

(b) Mint.io reserves the right to monitor all activity on the Platform, including logs, IP addresses, device fingerprints, and transactional behavior. All actions are subject to internal review and may be referred to compliance officers at any time.

5. Registration, Authentication, and Verification

To access the full range of the Website and Services — including real-money gameplay, deposits, withdrawals, and rewards — you must create a personal user account (“Account”) through our authentication process powered by Privy.

5.1 Account Creation and Authentication

(a) You must complete the authentication process personally. You may not delegate authentication to any third party or use automated systems, bots, or scripts to create or access an Account.

(b) Authentication is handled through Privy, which provides a secure, passwordless-first experience. Supported login methods include:

●      Email (via one-time passcode or magic link);

●      Social/OAuth providers (such as Google, Apple, Telegram, and others);

●      External crypto wallets;

By authenticating through any of these methods, you create or access your Account. Privy supports progressive authentication, allowing you to link additional methods to the same Account over time.

(c) You represent that any information you provide during authentication (including linked email, phone number, social profile data, or wallet details) is accurate, complete, and current to the extent provided. You are responsible for keeping your linked contact and personal information up to date. Where information is derived from third-party providers (e.g., Google or Apple), you represent that you have the right to link and use that account.

(d) Mint.io reserves the right to reject any authentication or registration attempt at its sole discretion, with or without stating a reason, and without incurring liability.

(e) One Account Only. You may create and maintain only one (1) Account on the Website or Services, including any inactive or previously closed Accounts. Operating multiple Accounts (personally, through third parties, or via linked methods) is strictly prohibited. Violation may result in suspension or termination of all related Accounts, freezing or confiscation of funds and rewards, cancellation of bonuses/winnings, and no refunds on deposits or purchases.

(f) If you suspect or discover you have more than one Account (active or inactive), you must notify us immediately via support@mint.io. Do not attempt to create a new Account to update details such as email or linked social/wallet accounts — instead, contact support to merge, link, or update existing ones.

(g) You must keep all linked contact details (email, phone, social accounts, etc.) functional, secure, and accessible. Failure to do so may prevent login, Account recovery, or receipt of important notifications.

(h) The primary authentication flow is passwordless. In most cases, no separate password or traditional username is required. However, after initial authentication, you may optionally set an in-app display name, alias, or custom username for identification within the Website or Services.

(i) Any display name, username, alias, or profile identifier you set must comply with our content rules and must not include:

(i) References to illegal activities (including terrorism or child exploitation);

(ii) Violence, threats, harassment, or hate speech;

(iii) Discriminatory, sexually explicit, or pornographic content;

(iv) Impersonation of others;

(v) Glorification of tragedies, self-harm, or addiction;

(vi) References to recreational/hard drugs (exceptions for alcohol, tobacco, or marijuana in non-promotional contexts);

(vii) Any other content deemed inappropriate or offensive by Mint.io.

5.2 Identity Verification (KYC)

(a) Mint.io may request identity verification, source-of-funds or source-of-wealth information where required by licensing, AML, security or risk-control obligations.

(b) Verification documents may include, but are not limited to:

●      Government-issued photo identification (e.g., passport, national ID, driver’s license);

●      Proof of residence (e.g., utility bill, bank statement issued within the last 3 months);

●      Selfie with ID or video call verification;

●      Source of funds documentation, in case of high-value transactions.

(c) If you fail to comply with a KYC request, your Account may be restricted or locked until the verification process is completed. Mint.io may also cancel pending withdrawals, bonuses, or bets.

(d) We may engage third-party verification service providers for identity checks. You authorize Mint.io and its agents to conduct these verifications on your behalf.

5.3 Account Access and Security

(a) You are solely responsible for securing all methods used to access your Account (e.g., email, phone, social accounts, passkeys, linked wallets, or devices). Do not share access credentials, recovery phrases, or linked accounts with others.

(b) Any activity conducted under your Account (via any linked authentication method) is presumed authorized by you unless you can demonstrate unauthorized access through compelling evidence.

(c) Enable all available security features (e.g., multi-factor authentication/MFA where offered by Privy or Mint.io). Mint.io is not liable for losses resulting from compromised email, phone, social accounts, devices, or private keys.

(d) If you suspect your Account has been compromised (e.g., lost access to linked methods, unauthorized transactions), notify support@mint.io immediately. We may temporarily lock the Account for investigation. You remain fully responsible for all activity, including any unauthorized use, until we are notified.

(e) Your Account is non-transferable. You may not sell, gift, trade, or otherwise transfer your Account, wallet, balances, or access rights to any third party without our prior written approval. Any attempt to do so is a material breach and may result in immediate termination.

5.4 Prohibited Behavior During Registration and Authentication

(a) You must not provide false, misleading, incomplete, or synthetic information during registration, authentication, or verification.

(b) You must not impersonate any person or entity, create fake identities, use disposable/temporary emails or phones, or employ tools that mask or falsify real information.

(c) You must not register or authenticate on behalf of another person or for business entities unless explicitly authorized by Mint.io through a formal B2B agreement.

5.5 Account Closure and Termination

(a) You may request Account closure at any time by submitting a written request from your registered email to support@mint.io.

(b) Upon closure, any available cryptocurrency balance will be paid out to your verified wallet, subject to KYC, pending bonuses, legal holds, compliance reviews, withdrawal requirements, and any other restrictions permitted under these Terms.

(c)  Mint.io may suspend or terminate your Account at its sole discretion if:

●      You breach these Terms or any policy;

●      Fraud, abuse, collusion, or AML/KYC violations are suspected;

●      Regulatory or legal obligations require it.

(d) Termination does not relieve you of prior obligations or liabilities. Mint.io may report activity to authorities if required.

6. Your Account

Once your registration and authentication are accepted, your Account becomes your personal, non-transferable access point to the Website and Services. By maintaining an Account, you agree to the following terms at all times.

6.1 Account Structure and Balances

(a) Your Account may hold balances in multiple supported cryptocurrencies for real-money gameplay. Deposits, withdrawals, and wagers are denominated in the specific cryptocurrency selected for the relevant transaction or gameplay.

(b) Mint.io may apply real-time or fixed exchange rates from external providers for internal calculations, wagering, settlement or display. Any conversion rate used for display, wagering or settlement will be shown at the relevant point where applicable. Fiat equivalent balances are for display or reference only unless expressly stated otherwise. You acknowledge that cryptocurrency values can fluctuate, stablecoins may depeg, and Mint.io is not liable for losses arising from such fluctuations, depegs or conversions.

(c) Account balance information is provided for convenience only. Mint.io does not act as a bank, financial institution, or custodial wallet service. We do not hold funds in trust for you beyond what is required for gameplay and withdrawals.

6.2 No Credit or Lending

(a) Mint.io does not extend credit, loans, overdrafts, or any form of financing. You may only wager funds that are already cleared and available in your Account.

(b) Any negative balance caused by system error, technical fault, or user action may be corrected by Mint.io. You remain liable for any resulting debt, which we may pursue through appropriate means.

6.3 Suspension, Restriction, and Closure by Mint.io

(a) Mint.io reserves the right to suspend, restrict, or terminate your Account at any time, without prior notice, if we reasonably believe that:

(i) You have violated these Terms, any incorporated policy, or applicable law;

(ii) Fraud, collusion, bonus abuse, multi-accounting, or AML/KYC issues are suspected;

(iii) Your activity threatens the integrity, security, reputation, or compliance of the Website or Services;

(iv) Regulatory, licensing, or legal obligations require us to act.

(b) Upon suspension, restriction, or termination:

●      Pending wagers, bonuses, or transactions may be voided or cancelled;

●      Balances may be frozen, held for investigation, refunded (subject to deductions), withheld or forfeited where connected to fraud, chargebacks, bonus abuse, multi-accounting, compliance issues, prohibited activity, legal obligations or other serious breaches, including indefinitely where permitted or required;

●      You may be permanently prohibited from re-registering or accessing the Website or Services.

(c) Mint.io may report suspected illegal activity (including fraud, money laundering, or sanctions violations) to relevant regulatory bodies, law enforcement, or financial authorities.

(d) Without limiting the above, we may suspend or close your Account if any of the following occur (among others):

●      Breach of these Terms or suspicion thereof;

●      Operation of multiple Accounts;

●      Mismatch between registered name and payment/wallet details;

●      Abusive, harassing, or offensive communication with staff or users;

●      Account inactivity (see 6.4);

●      Bankruptcy or insolvency;

●      Failure to verify identity or source of funds;

●      Use of a VPN, proxy or masking tool to circumvent jurisdictional restrictions, falsify location, residence or identity, evade verification requirements, operate multiple Accounts or facilitate prohibited activity;

●      Allowing third-party use of your Account;

●      Coordinated play or collusion with others;

●      Chargeback, dispute, or reversal of payments;

●      Suspected cheating, fraud, or use of unfair advantage systems;

●      Failure to meet our customer acceptance criteria.

(e) If your Account is suspended or closed due to breach of these Terms, you remain liable for any claims, losses, damages, costs, or expenses incurred by Mint.io as a result. You agree to indemnify and hold Mint.io harmless for such amounts.

(f) In cases of suspected or confirmed prohibited conduct, Mint.io may withhold or recover any winnings, bonuses or balances attributable to the breach, or otherwise connected to fraud, chargebacks, bonus abuse, multi-accounting, compliance issues or legal obligations. Such withholding may continue for as long as necessary, including indefinitely where permitted or required. Your details may be shared with regulatory or law enforcement authorities.

6.4 Inactive and Dormant Accounts

(a) An Account is considered inactive if there has been no login or activity for a continuous period of 12 months.

(b) If your Account becomes inactive and holds a positive balance, we may contact you using your registered contact details and may close the Account after any legally required process. Any remaining balance will be handled in accordance with applicable law and these Terms.

6.5 Responsible Gaming and Self-Exclusion

(a) You acknowledge that participation in the Website or Services should be for entertainment only and agree to play responsibly.

(b) Mint.io provides tools to set deposit limits, wager limits, loss limits, session time limits, and cooling-off periods. These can be managed via your Account dashboard or by contacting support.

(c) You may request temporary time-outs, self-exclusion (temporary or permanent), or Account closure at any time. During self-exclusion:

●      Your Account will be locked;

●      You will not receive promotional communications;

●      Reopening will only be considered after the exclusion period ends and a formal request is approved.

(d) Mint.io is not liable if you circumvent self-exclusion measures (e.g., by creating new Accounts). We support responsible gaming but cannot guarantee enforcement if you deliberately avoid our tools.

6.6 Account Transfers and Ownership

(a) Your Account, balances, and associated rights are strictly personal and non-transferable. You may not sell, gift, lease, trade, or otherwise transfer your Account or any part of it (including balances or access) to any third party without our prior written approval.

(b) Any attempt to transfer ownership or access will be treated as a serious breach and may result in immediate termination and forfeiture of all balances.

6.7 Disputes and Transaction Errors

(a) If you believe a transaction, game outcome, or Account balance is incorrect, you must notify Mint.io in writing within 14 days of the event. Failure to do so constitutes acceptance of the result.

(b) Mint.io will investigate claims promptly and in good faith. Our decision is final unless overturned by a competent authority or arbitrator (see Section 17).

(c) In cases of system error, malfunction, or incorrect crediting, Mint.io may void affected transactions and correct balances based on system logs and audits.

7. Deposits

Deposits are required to access real-money gameplay features on the Website and Services. All deposits must be made in supported cryptocurrencies from wallets legally owned and controlled by you. Mint.io does not accept fiat currency deposits, bank transfers, credit/debit cards, or e-wallets unless explicitly enabled through regulated payment partners and announced on the Website.

7.1 Accepted Deposit Methods

(a) Deposits are accepted exclusively in supported cryptocurrencies and networks displayed in the deposit interface.

(b) The list of accepted cryptocurrencies, networks and standards may be updated, restricted, or expanded by Mint.io at any time due to legal, technical, network, or commercial reasons. Only deposits made using an asset and network shown as supported in the cashier will be credited automatically.

7.2 Deposit Procedure and Confirmation

(a) To deposit, transfer cryptocurrency from a wallet you own and control to the unique deposit address or QR code generated specifically for your Account in the Website or Services.

(b) A deposit is considered successful and credited to your Account only after:

●      The transaction receives the required number of blockchain confirmations (as determined by Mint.io for each cryptocurrency);

●      The transaction is verified and recorded on our system.

(c) Delays may occur due to blockchain congestion, network fees, incorrect gas settings, mempool issues, stablecoin depegs, third-party wallet or exchange issues, or other factors outside Mint.io's control. You are responsible for selecting the correct asset, network and any required memo or tag. If an error occurs, contact Support with the transaction hash so we can assess whether recovery is technically possible. Mint.io is not responsible for any loss, delay, or non-crediting caused by user error.

7.3 Deposit Ownership and Legality

(a) All deposits must originate from wallets or payment methods legally owned and beneficially controlled by you. Deposits from third-party wallets, shared wallets, mixers/tumblers, corporate/business accounts, or anonymizing services are prohibited and may result in immediate freezing of funds pending AML investigation.

(b) You warrant that all deposited funds are from legitimate sources and do not derive from illegal activities, including (but not limited to) money laundering, terrorism financing, fraud, or sanctions evasion.

(c) Mint.io reserves the right to request proof of source of funds (SoF) or source of wealth (SoW) for any deposit, especially for larger or repeated transactions, or where suspicious activity is detected.

7.4 Deposit Limits and Minimums

(a) Minimum and maximum deposit amounts vary by supported cryptocurrency and network and are displayed in the deposit interface. Transfers that fall outside the limits shown for the selected asset or network may be rejected or may not be credited automatically.

(b) Additional deposit limits may apply based on payment-provider or network requirements, Account status, KYC level, or risk assessment. Any applicable limits will be displayed where practicable before the deposit is made.

(c) You will be notified if a proposed deposit falls outside permitted limits. Attempting to circumvent limits (e.g., multiple sub-minimum deposits) may be treated as abuse and result in Account restrictions.

7.5 Conversion and Exchange Risks

(a) Deposits are credited in the cryptocurrency received. Mint.io does not provide internal exchange or swap services between cryptocurrencies.

(b) If you wish to convert funds between cryptocurrencies, you must do so externally and at your own risk. Mint.io is not liable for losses due to external exchange rate fluctuations, failed swaps, or off-platform transactions.

7.6 Promotions and Bonuses on Deposit

(a) If you enter a bonus code, accept a promotional offer, or qualify for a deposit match/reward during deposit, you agree to the specific bonus terms (wagering requirements, game contributions, expiration, maximum bet limits, etc.) displayed at the time.

(b) Failure to meet bonus conditions within the specified timeframe may result in forfeiture of the bonus and any associated winnings.

7.7 General Deposit Rules

(a) Mint.io may reject, reverse, or hold any deposit if it suspects fraud, AML violations, or breach of these Terms.

(b) You remain solely responsible for the accuracy of deposit instructions (asset, address, network, amount and any required memo or tag). Mint.io cannot guarantee recovery of deposits sent incorrectly. Where recovery is technically possible, we may attempt it at our discretion and may charge a reasonable fee disclosed in advance.

(c) All deposits are subject to KYC/AML verification at any time. Pending verification, deposits may be held or restricted.

8. Withdrawals

Withdrawals allow you to move available cryptocurrency balances from your Account to an external wallet or eligible custodial crypto account, subject to the requirements in this Section.

8.1 Eligibility and Scope

(a) All withdrawal requests are subject to:

(i) Completion of any Know Your Customer (KYC), Anti-Money Laundering (AML), source-of-funds or wallet-control verification required by our licensing obligations, legal obligations or risk-based compliance procedures;

(ii) The deposited amount having been wagered at least once on the platform;

(iii) Compliance with any applicable wagering requirements attached to bonuses, promotions, or deposit matches;

(iv) No outstanding disputes, chargebacks, or suspected violations of these Terms.

8.2 Withdrawal Limits

(a) Minimum and maximum withdrawal amounts vary by supported cryptocurrency and network and are displayed in the withdrawal interface. A withdrawal that falls outside the current limits for the selected asset or network cannot be submitted or processed.

(b) Withdrawal limits may change due to network, payment-provider, operational, compliance, or Account-specific requirements. The withdrawal interface is the source of truth for the limits applicable when you submit a request.

8.3 Withdrawal Procedure and Processing Time

(a) To request a withdrawal, select an external wallet address that you legally own and control, or a custodial crypto account held in your name. Mint.io may require reasonable evidence that you control the selected wallet or account before processing a withdrawal.

(b) Withdrawal requests may require review before approval. Approved withdrawals are normally processed immediately or automatically. In exceptional circumstances, processing after approval may take up to 24 hours. Additional time may be required for security review, KYC/AML checks, suspicious or prohibited activity, technical issues, unsupported networks, blockchain congestion, confirmation times or other factors outside Mint.io's control.

(c) Mint.io is not liable for delays or losses caused by blockchain factors, incorrect wallet details provided by you, unsupported networks, third-party wallet or exchange issues, or network issues. Where available, Mint.io may provide a transaction hash or block-explorer link so you can track the on-chain transaction.

8.4 Fees

(a) You are solely responsible for all blockchain network fees (gas, transaction fees, miner fees) associated with the withdrawal. These are deducted automatically from the withdrawal amount or paid by you.

(b) Mint.io may charge an additional processing or service fee, which will be clearly disclosed on the withdrawal confirmation screen before you submit the request. Fees are non-refundable.

8.5 Holds, Limits, and Rejection Rights

(a) Mint.io reserves the right to:

●      Hold withdrawals while completing security reviews, fraud prevention, risk checks or compliance investigations, including for as long as necessary where connected to fraud, chargebacks, bonus abuse, multi-accounting, compliance issues, prohibited activity or legal obligations;

●      Impose daily, weekly, per-transaction or frequency withdrawal limits based on your Account status, KYC level, risk profile or operational exposure. Any applicable minimum, maximum or frequency limit will be displayed before the withdrawal request is submitted where practicable;

●      Reject or reverse a withdrawal if it suspects breach of these Terms, money laundering, fraud, or regulatory non-compliance.

(b) In such cases, you will be notified (where legally permitted) and may be required to provide additional documentation or explanations.

8.6 Chargebacks, Disputes, and Consequences

(a) If you initiate a chargeback, reversal, dispute, or claim against any deposit that funded your Account (through your payment provider, wallet service, or otherwise), Mint.io may:

●      Immediately suspend, restrict or terminate your Account;

●      Withhold, deduct or confiscate balances connected to the disputed transaction, fraud, chargeback abuse, bonus abuse, compliance issues or other serious breaches;

●      Hold or reverse any pending withdrawals while the matter is investigated;

●      Pursue recovery of the disputed amount plus associated administrative, operational and legal fees.

(b) Repeated chargebacks, disputes without valid grounds, confirmed attempts to reclaim legitimate deposits, or chargeback abuse will result in permanent Account closure, indefinite withholding of affected or connected balances where permitted or required, and potential reporting to relevant authorities.

8.7 General Withdrawal Rules

(a) Withdrawals are processed only to a self-custody wallet that you legally own and control, or to a custodial crypto account held in your name. Third-party withdrawals are prohibited.

(b) You remain responsible for the accuracy of withdrawal instructions (wallet address, asset and network). Mint.io is not liable for funds sent to incorrect or unverified addresses, unsupported networks, or third-party wallets or exchanges.

(c) All withdrawals are subject to applicable tax reporting obligations in your jurisdiction. Mint.io does not provide tax advice; you are solely responsible for any tax liabilities arising from withdrawals.

(d) In the event of system error, incorrect crediting, or technical malfunction affecting a withdrawal, Mint.io may correct the transaction and adjust your Account balance accordingly.

8.8 Additional Compliance Review

(a) Certain withdrawals may require additional compliance, source-of-funds, security or risk review before approval, including but not limited to high-value withdrawals, repeated withdrawal requests, low playthrough, cumulative withdrawals significantly exceeding deposits, multi-account flags or Accounts already set to review. Where legally permitted, we will notify you if a review is required and may request additional information. Reviews will be handled as promptly as reasonably possible.

9. Gameplay

The Website and Services offer real-money casino and betting gameplay using supported cryptocurrencies. The rules in this Section apply to gameplay offered through the Platform.

9.1 Real-Money Gameplay

(a) Real-money gameplay involves wagering deposited cryptocurrency on games, bets, or events offered on the Website or Services.

(b) All real-money wagers, outcomes, and winnings are denominated and settled in the cryptocurrency used for the wager.

(c) Real-money gameplay is available only in permitted jurisdictions (excluding Excluded Territories as defined in Section 4) and requires a positive, cleared cryptocurrency balance in your Account.

(d) Game outcomes are determined by random number generators (RNGs), provably fair mechanisms where applicable, or live event results, depending on the relevant game or betting product.

(e) You acknowledge that real-money gameplay carries a risk of loss and that Mint.io makes no guarantee of profit or return.

(f) All products and services on the Platform are consumed instantly during gameplay. Therefore, we do not offer refunds, returns, or cancellations once a deposit is completed or a Game has been played with real money. Funds wagered are immediately deducted from your account and are considered final. Refund requests based solely on losses or dissatisfaction with gameplay will not be accepted under any circumstances.

9.2 Game Rules, Fair Play, and Responsibility

(a) All games are subject to the individual game rules, paytables, and house edge information displayed within the relevant game interface.

(b) You must review and accept any specific game or bet rules before participating.

(c) Mint.io reserves the right to correct any errors in game outcomes, payouts, or balances caused by technical faults, misconfigurations, or human error. Corrected outcomes are final.

(d) Participation in any gameplay is at your own risk. You are solely responsible for managing your play, setting personal limits, and understanding the rules and probabilities involved.

(e) In the event of a difference or discrepancy between the result shown on a Player’s screen and the result showing on our software server, the result showing on our software server shall be the governing result.

(f) We reserve the right to declare any one play, spin, or other form of participation in a Game void, either partially or in full, if there is an error, mistake, misprint, or technical error on the pay table, win table, minimum or maximum stakes, odds, or software.

9.3 Prohibited Practices in Gameplay

(a) You must not exploit any bugs, glitches, or unintended mechanics in games. Discovered issues must be reported immediately to support@mint.io.

(b) Use of any automated tools, bots, scripts, or software to play games or place bets is strictly prohibited.

(c) Collusion, chip dumping, match-fixing, or any coordinated unfair advantage is prohibited across all gameplay.

10. Promotions and Bonuses

Mint.io may from time to time offer promotions, bonuses, free bets, deposit matches, loyalty rewards, tournaments, or other incentives (collectively, “Promotions” or “Bonuses”) to eligible players. All Promotions are governed by these Terms and any specific terms and conditions displayed at the time the Promotion is offered or accepted (“Promotion Terms”). In the event of any conflict between these Terms and specific Promotion Terms, the specific Promotion Terms prevail.

10.1 Eligibility and Acceptance

(a) Promotions are available only to verified Accounts in permitted jurisdictions (excluding Excluded Territories as defined in Section 4).

(b) Eligibility may be restricted based on Account status, KYC level, deposit history, gameplay patterns, or other risk factors determined by Mint.io.

(c) To claim or participate in a Promotion, you must meet all stated requirements (e.g., minimum deposit, bonus code entry, opt-in) and accept the applicable Promotion Terms.

(d) Mint.io reserves the right to refuse, modify, suspend, or cancel any Promotion or individual Bonus at any time, without prior notice and without liability, including for abuse, technical issues, or regulatory reasons.

10.2 Bonus Types and Allocation

(a) Bonuses may include (but are not limited to):

●      Deposit match bonuses;

●      Free bets or free spins;

●      No-deposit bonuses;

●      Cashback or reload offers;

●      Loyalty or VIP rewards;

●      Tournament prizes or leaderboard rewards.

(b) Bonuses are credited to your Account as bonus funds (separate from real cryptocurrency balance) unless otherwise stated. Bonus funds are subject to wagering requirements before any winnings derived from them can be withdrawn.

10.3 Wagering Requirements

(a) Most Bonuses are subject to a wagering (“playthrough”) requirement expressed as a multiple of the Bonus amount. The exact multiplier, qualifying wagers, expiry and any other conditions are specified in the applicable Promotion Terms. Deposited funds remain subject to the separate playthrough requirement in Section 8.1(a)(ii).

(b) Only real-money wagers on qualifying games contribute toward meeting wagering requirements.

(c) Only wagers on eligible games count toward Bonus wagering requirements. Eligibility is determined by the active Promotion configuration and the applicable Promotion Terms and may include a maximum RTP, excluded game tags, excluded game IDs, excluded categories or products, and other game-specific restrictions. Games above the configured maximum RTP, live casino games, Plinko, and any other games expressly excluded in the applicable Promotion Terms do not contribute.

(d) You must complete the full wagering requirement within the time limit specified in the applicable Promotion Terms. Unmet requirements result in forfeiture of the Bonus and any associated winnings.

(e) Rollover is the required amount of qualifying wagers you must place before Bonus funds and Bonus-derived winnings become eligible for withdrawal. Unless the applicable Promotion Terms state otherwise, the Bonus wagering requirement is calculated using the Bonus amount and the multiplier stated in those Promotion Terms. Deposited funds remain subject to the separate playthrough requirement in Section 8.1(a)(ii).

(f) While wagering requirements are active, the maximum permitted bet is USD 10 equivalent per game round, spin or hand, unless a lower limit is clearly stated in the applicable Promotion Terms.

(g) You may ask Support to cancel an active Bonus at any time. On cancellation, any remaining Bonus funds and winnings generated from the Bonus will be removed. Any remaining real-money balance, including funds deposited by you, will not be removed solely because the Bonus is cancelled, subject to any applicable verification or withdrawal requirements.

10.4 Maximum Bet and Other Restrictions

(a) The maximum-bet limit stated in Section 10.3(f) applies until the wagering requirement is completed or the Bonus is cancelled.

(b) Exceeding the maximum bet may void the Bonus, associated winnings, and any progress toward wagering requirements.

(c) You must not abuse, manipulate or exploit any Bonus or Promotion. This includes, without limitation, using multiple Accounts, coordinated or offsetting bets, excluded game features, technical exploits, or betting patterns intended to reduce wagering risk or obtain an unfair advantage. Where we reasonably determine that Bonus abuse has occurred, we may void the affected Bonus and related winnings, suspend or close the Account, withhold fraudulent or abusive balances, and take any other action permitted under these Terms.

10.5 Expiration and Forfeiture

(a) Bonuses and any winnings derived from them expire if not wagered within the time limit specified in the Promotion Terms. Expired Bonuses and winnings are forfeited without notice.

(b) Bonuses may also be forfeited if:

●      The Account is suspended or closed;

●      Wagering requirements are not met;

●      Abuse or breach of these Terms or Promotion Terms is detected;

●      The Promotion is cancelled or withdrawn by Mint.io.

●      The Bonus is cancelled by Support following your request or case-by-case review.

10.6 Withdrawal Restrictions

(a) You may not withdraw Bonus funds or Bonus-derived winnings until all wagering requirements are fully satisfied.

(b) Once wagering is complete, any remaining Bonus funds are typically converted to withdrawable real cryptocurrency balance.

10.7 Abuse and Fraud

(a) Mint.io monitors for Bonus abuse, including (but not limited to):

●      Multi-accounting to claim multiple Bonuses;

●      Coordinated play to meet wagering with minimal risk;

●      Exploitation of technical errors or misconfigurations.

(b) If Bonus abuse is suspected, Mint.io may:

●      Void the Bonus and all associated winnings;

●      Confiscate or deduct funds;

●      Suspend or terminate the Account;

●      Report activity to authorities if fraud is involved.

10.8 General Promotion Rules

(a) Promotions are non-transferable and may not be combined unless explicitly allowed.

(b) All Promotions are subject to these Terms, our Responsible Gaming Policy, and applicable laws.

(c) Mint.io makes no guarantee that any Promotion will be offered or continued.

(d) You are responsible for understanding and complying with all Promotion Terms before participating.

10.9 Mint Loyalty and VIP Programs

(a) Mint.io operates an XP-based Loyalty Program to reward player engagement. Full details, current tier thresholds, reward mechanics and real-time progress are displayed in your Account Dashboard and may be updated from time to time.

(b) A user may earn experience points ("XP") on qualifying wagers in accordance with the terms and conditions of the Mint Rewards Programme.

(c) A user may advance tiers by reaching cumulative XP thresholds unlocked in accordance with the terms and conditions of the Mint Rewards Programme.

(d) Reward currency, token-related rewards, staking features, boosts, payout modes and any applicable wagering, lock periods, caps or claim conditions will be shown in the Rewards Dashboard or specific Mint Rewards Programme terms. Rewards may be issued in USDT, bonus funds, XP, $MNTD or another approved reward currency only where such reward type is live and available.

(e) Any $MNTD, staking, boost or post-token generation event feature applies only once the relevant functionality is live and expressly available. Mint.io is not bound by outdated or inactive descriptions of token mechanics, staking mechanics or reward options that are not live or legally approved.

(f) Additional rewards may include one-time tier-up bonuses, daily claim streaks, NFTs/badges, leaderboards, missions or challenges where available. All rewards are subject to emission caps, per-player limits and anti-abuse monitoring. Full mechanics, current percentages and claiming instructions appear in your Account Rewards Dashboard.

(g) Mint.io may adjust tier thresholds, percentages, caps, reward currencies or mechanics at any time in accordance with these Terms. Specific rates and rules displayed in the Dashboard or Promotion Terms supersede any general description in these Terms.

(h) Misuse of the loyalty system or breach of Terms may result in forfeiture of accumulated benefits, withholding of related rewards and exclusion from future consideration.

11. Prohibited Conduct and Fraud

You must not engage in any prohibited conduct or fraudulent activity while accessing or using the Website or Services. The following (non-exhaustive) list outlines behaviors that constitute serious breaches of these Terms. A suspected or confirmed violation may result in immediate Account suspension or termination, freezing or withholding of balances, voiding of affected bets, winnings or bonuses, and potential reporting to law enforcement, regulatory authorities or financial institutions. Mint.io may withhold fraudulent, chargeback-related, bonus-abuse, multi-accounting, compliance-related or otherwise problematic balances for as long as necessary, including indefinitely where permitted or required.

11.1 Unlawful, Fraudulent, or Dishonest Activity

You must not use the Website or Services for any unlawful, fraudulent, dishonest, or criminal purpose, including but not limited to:

(a) Laundering proceeds of crime or any form of money laundering;

(b) Financing terrorism or making contributions to terrorist organizations;

(c) Engaging in tax evasion, sanctions evasion, or circumvention of economic/trade restrictions;

(d) Using stolen, cloned, synthetic, or otherwise fraudulent identities, payment methods, crypto wallets, or documents;

(e) Any other activity that violates applicable criminal, financial, or regulatory laws in your jurisdiction or under international law.

11.2 Data Collection and Harvesting

You must not collect, harvest, scrape, or otherwise obtain personal or Account-related data from other users (including usernames, wallet addresses, emails, transaction details, or profiles) using any automated or manual method, including but not limited to:

●      Web scraping, bots, or crawlers;

●      Hacking, phishing, credential stuffing, or social engineering;

●      Framing, reverse engineering, or intercepting communications.

11.3 Interference and Disruption

You must not interfere with, manipulate, disrupt, or attempt to impair the normal operation of the Website or Services, including:

●      Games, smart contracts, RNG systems, backend infrastructure, servers, or APIs;

●      Whether through manual actions, bots, exploits, denial-of-service (DoS/DDoS) attacks, malware injection, or any other technical means.

11.4 Spam, Advertising, and Unsolicited Communications

You must not:

●      Spam, flood, or send unsolicited messages, advertisements, referral links, or promotional content via chat, support channels, forums, or any communication feature on the Website or Services;

●      Use the Website or Services to promote external products, services, or schemes without express written permission.

11.5 Cheating, Collusion, and Unfair Advantage

You must not:

●      Collude, coordinate, or conspire with other users (known or unknown) to cheat, rig results, manipulate odds, share strategies to exploit promotions, or gain an unfair advantage in any game or betting market;

●      Engage in chip dumping, match-fixing, ghosting, or any pattern of play indicative of collusion;

●      Use any software-assisted methods, techniques, bots (including auto-play scripts), AI systems, hardware devices, or external tools that provide an unfair advantage or automate gameplay;

●      Exploit bugs, glitches, latency issues, or unintended game mechanics (if discovered, such issues must be reported immediately to support@mint.io — failure to report and continued exploitation is prohibited).

Mint.io reserves the right to invalidate any participation, void bets, withhold fraudulent or abusive balances, and confiscate winnings where such conduct is detected.

11.6 Malicious Software and Reverse Engineering

You must not:

●      Upload, distribute, transmit, or use any malicious code, including malware, spyware, ransomware, keyloggers, viruses, worms, trojans, or logic bombs;

●      Reverse engineer, decompile, disassemble, modify, or tamper with any part of the Website or Services (software, games, interface, smart contracts, APIs, or underlying code), whether for educational, testing, competitive, malicious, or exploitative purposes.

11.7 Promotion or Facilitation of Illegal Services

You must not use the Website or Services (directly or indirectly) to conduct, promote, advertise, link to, or facilitate access to illegal goods, services, or activities, including but not limited to:

●      Weapons trading;

●      Drug trafficking or distribution;

●      Human trafficking or exploitation;

●      Child sexual abuse material (CSAM);

●      Any other prohibited or criminal content under applicable law.

11.8 Merchandise and Virtual Item Trading

You must not sell, trade for value, seek to sell or trade for value, or accept as payment any merchandise, physical items, NFTs, tokens, or other assets provided or awarded by Mint.io.

11.9 Unauthorized Access and Commercial Use

You must not:

●      Access the Website or Services through any unauthorized technology, means, or method other than the official webpages, applications, or explicitly authorized channels designated by Mint.io;

●      Use the Website or Services or any related property for commercial purposes without prior express written authorization, including:

○      Selling access to the Website or Services on third-party sites;

○      Using the Website or Services primarily to generate advertising, subscription, or referral revenue;

○      Placing targeted advertising that competes with or displaces Mint.io;

○      Any other use deemed by Mint.io (in its sole discretion) to undermine or compete with the Website or Services.

11.10 General Fraud and Misrepresentation

You must not engage in any fraudulent, collusive, manipulative, or unlawful activity in relation to your own or any third party’s participation in the Website or Services, including misrepresentation of identity, location, source of funds, or intent.

11.11 Monitoring and Enforcement

Mint.io actively monitors all activity on the Website or Services (including logs, IP addresses, device fingerprints, transactional patterns, and gameplay behavior) for compliance. Suspected prohibited conduct may trigger immediate action, internal investigation, referral to compliance officers, and sharing of information with law enforcement or regulatory bodies where required or appropriate.

12. Intellectual Property

All intellectual property rights in and to the Website, Services, games, software, content, trademarks, designs, and any related materials are owned by Mint.io or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of Costa Rica, the United States, and international treaties. Your use of the Website or Services does not grant you any ownership or additional rights beyond the limited license set out below.

12.1 Ownership

(a) Mint.io (or its licensors, game providers, and partners) exclusively owns all right, title, and interest in and to:

●      The Website and Services, including all software, source code, object code, smart contracts, APIs, databases, algorithms, and blockchain integrations;

●      All games, graphics, audio, video, animations, text, interfaces, designs, logos, trademarks, service marks, trade names, and domain names;

●      Any underlying technology, tools, documentation, promotional materials, and proprietary systems.

(b) Nothing in these Terms constitutes a transfer, assignment, or grant of ownership of any intellectual property rights to you. All rights not expressly granted are reserved by Mint.io and its licensors.

12.2 Limited License to Use

(a) Subject to your compliance with these Terms, Mint.io grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial, recreational entertainment purposes.

(b) This license is valid only while your Account remains active and in good standing and terminates immediately upon Account closure, suspension, or termination of these Terms.

(c) You may not use the Website or Services for any purpose other than as expressly permitted herein.

12.3 Use Restrictions

You must not, directly or indirectly:

(a) Copy, reproduce, distribute, transmit, broadcast, display, perform, publish, license, create derivative works from, transfer, sell, rent, lease, lend, or otherwise exploit any part of the Website or Services (including games, code, graphics, audio, text, or data) without prior written consent from Mint.io

(b) Reverse engineer, decompile, disassemble, decrypt, or attempt to derive the source code, underlying ideas, algorithms, structure, or organization of any software, smart contracts, or component of the Website or Services;

(c) Modify, adapt, translate, or create derivative works based on the Website or Services or any part thereof;

(d) Remove, obscure, or alter any copyright, trademark, patent, or other proprietary notices, legends, or labels contained in or on the Website or Services;

(e) Use any robot, spider, scraper, crawler, automated tool, software, script, or other means to access, monitor, extract, copy, or harvest data, content, or materials from the Website or Services (except as expressly permitted by law);

(f) Frame, mirror, embed, or otherwise incorporate any part of the Website or Services into another website, application, or service without express written permission;

(g) Use any Mint.io trademark, logo, service mark, trade name, or branding for your own commercial, promotional, or competitive purposes without prior written approval;

(h) Circumvent, disable, or interfere with any security-related features, digital rights management, or access controls of the Website or Services.

12.4 User-Generated Content and Feedback

(a) By submitting, posting, uploading, or transmitting any content to the Website or Services (including comments, chat messages, reviews, suggestions, feedback, ideas, screenshots, videos, or other materials — collectively “User Content”), you grant Mint.io a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, and otherwise exploit such User Content (in whole or in part) in any form, media, or technology now known or hereafter developed, for any purpose, including commercial purposes, without compensation or attribution to you.

(b) You represent and warrant that you own or have all necessary rights to grant the license above and that your User Content does not infringe any third-party intellectual property rights, privacy rights, or other rights.

(c) Mint.io has no obligation to monitor, use, or compensate you for any User Content or ideas submitted. You waive any moral rights or similar rights you may have in the User Content.

12.5 Third-Party Content and Game Providers

(a) The Website or Services may incorporate content, games, software, or materials licensed from third-party providers and game studios. Such third-party content remains the exclusive property of its respective owners and is protected by their intellectual property rights.

(b) Your use of third-party games or content is subject to any additional terms imposed by those providers (displayed in-game or linked).

(c) Mint.io makes no representations or warranties regarding third-party content and disclaims liability for any claims arising from your use or misuse thereof.

12.6 Enforcement

(a) Mint.io actively protects its intellectual property rights and may use technological measures (watermarking, blockchain registration, access controls, etc.) to prevent unauthorized use.

(b) Any unauthorized use of Mint.io’s intellectual property constitutes a material breach of these Terms and may result in:

●      Immediate Account termination;

●      Forfeiture of balances and winnings;

●      Civil or criminal legal action, including claims for damages, injunctions, and recovery of legal costs.

(c) If you become aware of any infringement or misuse of Mint.io’s intellectual property, you agree to report it promptly to legal@mint.io.

12.7 Reporting Copyright Infringement

If you believe that any material on the Website or Services infringes your copyright or the copyright of someone you represent, please provide our designated Copyright Agent with a written notice containing the following:

●      Your electronic or physical signature;

●      Description of the copyrighted work claimed to be infringed;

●      Description and location (URL) of the allegedly infringing material;

●      Your contact information (address, phone, email);

●      A statement of good-faith belief that the use is not authorized;

●      A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner.

Send notices to:

Sage Shark Ltd, Provincia 01, San Jose, Canton 02, San Rafael District, Costa Rica

Email: legal@mint.io

Mint.io may, in appropriate circumstances, terminate Accounts of repeat infringers.

13. Limitation of Liability

13.1 "As Is" and "As Available" Basis

The Website, Services, games, software, smart contracts, content, and all related features are provided on an "as is" and "as available" basis, without any warranties or representations of any kind, whether express, implied, statutory, or otherwise. Mint.io expressly disclaims all warranties, including but not limited to:

●      Implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment;

●      Warranties of uninterrupted, timely, secure, error-free, or virus-free operation;

●      Warranties regarding the accuracy, completeness, reliability, or currency of any information, game outcomes, RNG fairness, blockchain data, or transaction processing;

●      Warranties that the Website or Services will meet your requirements, expectations, or produce any specific results (including profitable outcomes).

You use the Website and Services entirely at your own risk and discretion.

13.2 No Liability for Losses or Damages

To the fullest extent permitted by applicable law, Mint.io, its affiliates, officers, directors, employees, agents, licensors, suppliers, subcontractors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from or in connection with:

●      Your use of, inability to use, or reliance on the Website or Services;

●      Any loss of cryptocurrency balances, winnings, bonuses, deposits, rewards, or other value;

●      Errors, interruptions, delays, downtime, data loss, corruption, or transmission failures;

●      Bugs, glitches, malfunctions, exploits, or technical issues in games or the platform;

●      Blockchain network failures, confirmation delays, network fees, smart contract vulnerabilities, oracle inaccuracies, cryptocurrency volatility or stablecoin depegs;

●      Unauthorized access, hacking, phishing, or security breaches (even if due to weak user practices);

●      Any third-party actions, omissions, or failures (including game providers, payment processors, wallet services, exchanges, stablecoin issuers or blockchain infrastructure);

●      Any decision you make based on information, advice, or features provided by the Website or Services;

●      Loss of profits, revenue, business opportunities, goodwill, data, or other intangible losses.

This exclusion applies regardless of the legal theory (contract, tort, strict liability, statute, or otherwise) and even if Mint.io has been advised of the possibility of such damages.

13.3 Liability Cap

If, notwithstanding the above disclaimers, Mint.io is found liable to you for any reason arising out of or related to these Terms, the Website, or Services, our total aggregate liability (including affiliates, officers, directors, employees, agents, and licensors) shall be limited to the lesser of:

●      The total amount you have deposited into your Account in the thirty (30) days immediately preceding the event giving rise to the claim; or

●      €500 (or the cryptocurrency equivalent at the prevailing market rate on the date of the claim).

If you have made no deposits in the preceding thirty (30) days, your sole and exclusive remedy is to cease using the Website and Services and close your Account.

13.4 Indemnification

You agree to indemnify, defend, and hold harmless Mint.io, its affiliates, officers, directors, employees, agents, licensors, suppliers, subcontractors, and service providers from and against any and all claims, demands, liabilities, damages, losses, costs, expenses (including reasonable attorneys’ fees and court costs), and other obligations arising out of or related to:

●      Your access to or use of the Website or Services;

●      Your breach of these Terms or any incorporated policy;

●      Your violation of any applicable law, regulation, or third-party rights;

●      Any content or materials you submit, post, or transmit through the Website or Services;

●      Any fraud, negligence, misconduct, or prohibited conduct on your part.

This indemnity survives termination of these Terms and your Account.

13.5 Exceptions – Non-Excludable Liability

Nothing in this Section 13 excludes or limits Mint.io’s liability for:

●      Death or personal injury caused by our gross negligence or willful misconduct;

●      Fraud or fraudulent misrepresentation;

●      Any other liability that cannot be excluded or limited under mandatory applicable law (including consumer protection laws in your jurisdiction, where relevant).

13.6 Third-Party Providers and Links

Mint.io is not responsible or liable for:

●      The acts, omissions, or failures of any third-party providers (game studios, blockchain networks, payment processors, verification services, etc.);

●      Any third-party websites, links, advertisements, or services accessible through or promoted on the Website or Services;

●      Any loss or damage arising from your interactions with third parties.

13.7 Survival

This Section 13 (Limitation of Liability) survives termination of these Terms, closure of your Account, or discontinuation of the Website or Services for any reason.

By using the Website or Services, you acknowledge that the limitations and disclaimers in this Section 13 represent a material part of the bargain between you and Mint.io, reflect a fair allocation of risk, and are reasonable and enforceable to the maximum extent permitted by law.

14. Privacy and Data Protection

Mint.io is committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies, Costa Rican data protection legislation, and any other relevant regulations in the jurisdictions where we operate. Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of the binding agreement between you and Mint.io.

The current version of the Privacy Policy is always available on the Website (linked in the footer or under the “Legal” section). By accessing or using the Website or Services, you consent to the collection, use, processing, storage, and sharing of your personal data as described in the Privacy Policy and this Section 14.

14.1 Data Controller

Mint.io (operated by Sage Shark Ltd, a company registered in Costa Rica) acts as the data controller responsible for your personal data collected through the Website and Services. For questions about data protection, contact our Data Protection Officer at privacy@mint.io.

14.2 Types of Personal Data Collected

We may collect and process the following categories of personal data:

(a) Identity and registration data — full name, date of birth, nationality, gender (where provided), username/alias, Account ID.

(b) Contact information — email address, phone number, country of residence.

(c) Verification (KYC/AML) data — government-issued ID documents (passport, national ID, driver’s license), proof of address (utility bills, bank statements), selfies or video verification footage, source of funds/source of wealth documentation.

(d) Financial and transactional data — cryptocurrency wallet addresses, deposit/withdrawal transaction details, deposit amounts, timestamps, blockchain transaction IDs, payment method metadata (where applicable).

(e) Technical and usage data — IP address, device type and identifier, browser type/version, operating system, geolocation data (approximate, derived from IP), login timestamps, session duration, pages visited, clickstream data, referral sources.

(f) Gameplay and behavioral data — betting history, game selections, wager amounts, outcomes, time spent playing, bonus usage, loyalty points, chat messages (if applicable).

(g) Communication data — records of support tickets, live chat transcripts, emails, feedback, complaints, or any messages exchanged with Mint.io.

(h) Marketing and preference data — opt-in/opt-out status for promotions, communication preferences, responses to surveys or marketing campaigns (where you voluntarily participate).

We do not intentionally collect special categories of personal data (sensitive data such as racial/ethnic origin, political opinions, religious beliefs, health data, etc.) unless required for enhanced KYC/AML in exceptional cases.

14.3 Legal Basis for Processing

We process your personal data on one or more of the following lawful bases:

●      Performance of a contract — to provide the Website and Services, manage your Account, process deposits/withdrawals, facilitate gameplay, and fulfill our obligations under these Terms.

●      Compliance with legal obligations — to comply with KYC/AML requirements, licensing conditions, tax reporting, anti-fraud laws, and regulatory requests from the Anjouan gaming authority or other competent bodies.

●      Legitimate interests — for fraud prevention, security, service improvement, risk management, direct marketing (where permitted), and enforcement of our rights under these Terms (subject to your right to object in certain cases).

●      Consent — for optional activities such as marketing communications, certain profiling, or sharing data with third-party partners for promotional purposes (you may withdraw consent at any time without affecting the lawfulness of prior processing).

14.4 Purposes of Processing

We collect and use your personal data for the following purposes:

●      Account creation, authentication, and ongoing management;

●      Identity verification (KYC), anti-money laundering (AML), counter-terrorism financing (CTF), and fraud/risk prevention;

●      Processing deposits, withdrawals, gameplay, and transactions;

●      Providing customer support, resolving disputes, and handling complaints;

●      Personalizing your experience (e.g., game recommendations, responsible gaming tools);

●      Sending service-related communications (security alerts, transaction confirmations, policy updates);

●      Complying with legal, regulatory, licensing, and tax obligations;

●      Detecting, preventing, and investigating fraud, cheating, money laundering, or prohibited conduct;

●      Improving the Website, Services, games, and user experience through analytics and research;

●      Marketing and promotional communications (only where you have consented or where permitted under legitimate interests);

●      Enforcing these Terms, protecting our rights, and defending against legal claims.

14.5 Data Retention

We retain your personal data only for as long as necessary for the purposes outlined above, or as required by law:

●      KYC/AML and transactional records: at least 5 years after Account closure (or longer if required by anti-money laundering or gaming regulations);

●      Account and gameplay data: for the duration your Account is active, plus a reasonable period after closure for dispute resolution, audits, or legal defense;

●      Marketing data: until you withdraw consent or object;

●      Technical logs (IP addresses, access logs): typically 12–24 months for security and fraud prevention.

After the retention period expires, data is securely deleted, anonymized, or destroyed unless a longer period is required by law or for pending legal proceedings.

14.6 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

●      Encryption of sensitive data in transit and at rest;

●      Access controls and role-based permissions;

●      Regular security audits and penetration testing;

●      Secure hosting infrastructure with redundancy and monitoring;

●      Procedures for detecting, reporting, and responding to data breaches.

However, no method of transmission or storage is 100% secure. You are responsible for keeping your Account credentials, linked wallets, and devices secure.

14.7 Data Sharing and International Transfers

We may share your personal data with:

●      Third-party service providers (KYC/AML verification providers, payment processors, blockchain analytics firms, cloud hosting providers, customer support tools) acting as processors under strict contractual obligations;

●      Game providers and software partners (for gameplay integrity and licensing compliance);

●      Regulatory authorities, law enforcement, or gaming commissions when required or permitted by law;

●      Professional advisors (legal, accounting, auditing) for compliance or dispute resolution.

Some recipients may be located outside Costa Rica or the European Economic Area (EEA). Where personal data is transferred to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs), binding corporate rules, or other approved mechanisms.

14.8 Your Data Protection Rights

Subject to applicable law, you have the following rights regarding your personal data:

●      Right to access — obtain a copy of your data;

●      Right to rectification — correct inaccurate or incomplete data;

●      Right to erasure (“right to be forgotten”) — request deletion where retention is no longer necessary (subject to legal exceptions);

●      Right to restrict processing — limit processing in certain circumstances;

●      Right to data portability — receive your data in a structured, machine-readable format;

●      Right to object — object to processing based on legitimate interests or for direct marketing;

●      Right to withdraw consent — revoke consent for processing based on consent (does not affect prior lawfulness);

●      Right not to be subject to automated decision-making with legal effects (where applicable).

To exercise any of these rights, contact privacy@mint.io with sufficient identifying information. We may request additional verification to protect your data. We will respond within one month (extendable by two months for complex requests) in accordance with applicable law.

14.9 Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies for functionality, analytics, security, and (with consent) marketing. Details are provided in our Cookie Policy (linked in the Privacy Policy or footer).

14.10 Changes to Privacy Practices

We may update our Privacy Policy and data practices from time to time. Material changes will be notified via email, in-App notice, or prominent posting on the Website. Continued use after such changes constitutes acceptance.

This Section 14, together with the Privacy Policy, explains how we handle your personal data. For the most up-to-date and detailed information, always refer to the current Privacy Policy on the Website.

15. Modification to the Terms

Mint.io reserves the right to revise, amend, supplement, replace, or update these Terms (including any incorporated policies such as the Privacy Policy, Responsible Gaming Policy, KYC/AML Policy, or Bonus Terms) at any time and for any reason. Changes may be made to reflect:

●      Updates to applicable laws, regulations, or licensing requirements;

●      Changes in operational, technical, or security practices;

●      Introduction of new features, services, games, or payment methods;

●      Clarifications, corrections, or improvements to existing provisions;

●      Business strategy, risk management, or compliance needs.

15.1 Notification of Changes

(a) We will notify you of material changes to these Terms in one or more of the following ways:

●      By posting the revised Terms on the Website (with an updated “Last Updated” date at the top);

●      By sending an email to the email address associated with your Account;

●      By displaying an in-App or on-site banner, pop-up notice, or dashboard alert upon your next login.

(b) For non-material or administrative changes (e.g., typographical corrections, clarifications that do not reduce your rights or increase your obligations), we may simply post the updated version without separate notification.

(c) It is your responsibility to review the Terms periodically. The most current version is always accessible via the prominent link in the Website footer or legal section.

15.2 Acceptance by Continued Use

(a) Your continued access to or use of the Website or Services after the effective date of any revised Terms constitutes your full and binding acceptance of the updated Terms and all incorporated policies.

(b) If you do not agree with any change(s) to the Terms, your sole and exclusive remedy is to immediately:

●      Cease all use of the Website and Services;

●      Withdraw any available real cryptocurrency balance (subject to verification, holds, or restrictions);

●      Request permanent closure of your Account by contacting support@mint.io.

(c) If you continue to use the Website or Services after the changes take effect (including after receiving notice or logging in), you are deemed to have read, understood, and irrevocably accepted the revised Terms in their entirety.

15.3 Effect on Prior Actions

(a) Any deposits, withdrawals, wagers, gameplay, bonuses, or transactions completed before the effective date of the revised Terms remain governed by the version of the Terms in force at the time those actions were taken.

(b) New or ongoing activity after the effective date (including continued play, new deposits, or bonus claims) is subject to the updated Terms.

15.4 Special Cases – Material Detrimental Changes

(a) If a revision materially reduces your existing rights or significantly increases your obligations (e.g., new restrictions on withdrawals, higher fees, or reduced bonus entitlements), we will provide reasonable advance notice (at least 7–14 days where practicable) and, where required by consumer protection law, obtain your affirmative consent or allow you to opt out without penalty.

(b) In such cases, if you do not accept the changes and close your Account within the notice period, you may be entitled to withdraw your remaining balance (subject to verification and any applicable holds) under the pre-change Terms.

15.5 Severability of Changes

If any part of a revised Term is found invalid, unenforceable, or contrary to mandatory law in your jurisdiction, that part shall be severed or modified to the minimum extent necessary, and the remainder of the Terms (including the rest of the revision) shall continue in full force and effect.

16. Governing Law

16.1 Applicable Law

These Terms (including all incorporated policies, schedules, and any disputes or claims arising out of or in connection with them, the Website, the Services, your Account, any transactions, gameplay, or your relationship with Mint.io) are governed by and construed in accordance with the laws of the Republic of Costa Rica, without regard to its conflict of laws principles or rules that would require the application of the laws of any other jurisdiction.

16.2 Jurisdiction and Venue

(a) Subject to Section 17 (Dispute Resolution and Binding Arbitration), any legal proceedings, actions, suits, or claims arising out of or relating to these Terms, the Website, the Services, or your use thereof shall be subject to the exclusive jurisdiction of the competent courts located in San José, Costa Rica.

(b) You hereby irrevocably submit to the personal and exclusive jurisdiction of such courts and waive any objection to venue or inconvenient forum in San José, Costa Rica.

(c) Nothing in this Section prevents Mint.io from seeking injunctive, equitable, or other interim relief in any court of competent jurisdiction (including courts outside Costa Rica where necessary to protect our rights, intellectual property, or prevent irreparable harm).

16.3 Mandatory Consumer Law Exception

Notwithstanding the above, if you are a consumer residing in a jurisdiction that provides mandatory consumer protection rights that cannot be waived or excluded by agreement (e.g., certain rights under EU consumer law, where applicable), then:

●      The governing law and jurisdiction provisions above shall apply only to the extent they do not deprive you of those mandatory protections;

●      You may bring claims in the courts of your country of residence to the extent required by such mandatory consumer law.

Mint.io will respect any such non-waivable rights and comply with applicable mandatory consumer protection legislation.

17. Dispute Resolution

17.1 Informal Resolution First

If any Dispute arises between you and Mint.io relating to these Terms, your Account, any transaction, gameplay, withdrawal, bonus, or use of the Website or Services (a “Dispute”), both parties agree to attempt to resolve it informally before initiating formal proceedings.

(a) You must first contact Mint.io Customer Support at support@mint.io, providing full details including your Account username/email, a clear description of the Dispute, relevant dates/times, and any supporting evidence.

(b) Mint.io will respond in accordance with the complaint timelines in Section 19.3 and engage in good-faith discussions to attempt resolution.

(c) If the Dispute is not resolved informally within 30 days of your initial written notice to support@mint.io, either party may proceed to the formal dispute resolution mechanisms below.

17.2 Choice of Formal Resolution

Subject to Section 18 (Binding Arbitration), any unresolved Dispute shall be submitted to the exclusive jurisdiction of the competent courts of Costa Rica, in accordance with Section 16 (Governing Law).

Mint.io may also seek injunctive, equitable, or interim relief in any court of competent jurisdiction to prevent irreparable harm (e.g., breach of intellectual property rights, fraud, account abuse, or ongoing prohibited conduct) pending final resolution.

18. Binding Arbitration and Class Waiver

PLEASE READ THIS SECTION 18 CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU AND MINT.IO TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. IT ALSO CONTAINS A CLASS ACTION WAIVER AND OTHER IMPORTANT PROVISIONS.

18.1 Agreement to Arbitrate

You and Mint.io agree that, except for certain exceptions listed below, any and all past, present, or future Disputes (as defined in Section 17.1) shall be resolved exclusively through final and binding individual arbitration under the Arbitration Law of Costa Rica (Law No. 10535, as amended, based on the UNCITRAL Model Law), administered by the International Chamber of Commerce (ICC) in accordance with its Rules of Arbitration in effect at the time the arbitration is commenced.

This agreement to arbitrate applies to the fullest extent permitted by law and covers Disputes relating to the formation, validity, scope, enforceability, interpretation, or termination of these Terms or this arbitration provision.

18.2 Exceptions to Arbitration

The following Disputes are not subject to this arbitration agreement and may be brought in the courts of San José, Costa Rica (or, where mandatory consumer law applies, in your country of residence):

●      Claims properly brought in small claims court (if the claim qualifies);

●      Claims seeking only injunctive, declaratory, or equitable relief (including preliminary injunctions) to protect intellectual property rights, prevent fraud, stop unauthorized Account access, or address imminent irreparable harm;

●      Enforcement actions related to any arbitration award.

18.3 Arbitration Rules, Seat, and Procedure

(a) The arbitration shall be administered by the ICC under its Rules of Arbitration.

(b) Seat/place of arbitration: San José, Costa Rica.

(c) Language: English (or Spanish if required by mandatory law or agreed by the parties).

(d) Number of arbitrators:

●      One (1) arbitrator for Disputes where the amount in controversy is USD 100,000 equivalent or less;

●      Three (3) arbitrators for Disputes exceeding USD 100,000 equivalent or involving complex issues (each party appoints one, and the two appointed arbitrators select the third as chair). (e) The arbitrator(s) shall be independent, impartial, and experienced in commercial or gaming-related disputes. (f) Proceedings may be conducted virtually/remotely if agreed or deemed appropriate by the tribunal. (g) The arbitrator has exclusive authority to rule on the arbitrability of any Dispute, including enforceability, scope, or validity of this arbitration agreement. (h) The award shall be final, binding, and enforceable in any court of competent jurisdiction under the New York Convention and Costa Rican law.

18.4 No Class, Collective, or Representative Actions

Arbitration shall proceed on an individual basis only. You and Mint.io expressly waive any right to:

●      Class, collective, mass, group, or representative arbitration or litigation;

●      Act as a private attorney general;

●      Consolidate or join claims of other individuals or entities;

●      Participate in any arbitration or court proceeding as a class member.

This class/collective action waiver is severable. If a court or arbitrator finds it unenforceable as to any particular Dispute, the entire arbitration agreement shall be deemed null and void for that Dispute only.

18.5 Costs and Fees

Each party bears its own attorneys’ fees and costs, unless the arbitrator awards otherwise (e.g., for frivolous or bad-faith claims). Arbitration filing and administrative fees follow the ICC Rules. Mint.io will pay any fees required to ensure this arbitration provision is not deemed unconscionable or unenforceable under applicable law.

18.6 Opt-Out Right

You may opt out of this binding arbitration agreement (but not the rest of these Terms) by sending a written notice to Mint.io within thirty (30) days after first accepting these Terms (or the date this clause is materially amended):

Sage Shark Ltd

Attn: Arbitration Opt-Out

Provincia 01, San Jose, Canton 02, San Rafael District, Costa Rica

The notice must include your full name, Account username/email, mailing address, and a clear statement: “I opt out of the binding arbitration agreement in Section 18 of the Mint.io Terms of Use.”

Opting out does not affect other arbitration agreements you may have with Mint.io. If you validly opt out, Disputes shall be resolved exclusively in the courts of San José, Costa Rica (subject to mandatory consumer law rights).

18.7 Survival

This Section 18 (Binding Arbitration and Class Action Waiver) survives termination of these Terms, closure of your Account, or any other cessation of your relationship with Mint.io.

Important Note on US Residents

Mint.io prohibits real-money participation by residents of the United States and its territories (see Section 4). This arbitration provision is governed solely by Costa Rican law and the ICC framework.

19. Complaints and Customer Support

Mint.io is committed to providing fair, responsive, and efficient customer support. If you have any questions, concerns, feedback, or a complaint regarding the Website, Services, your Account, any transaction, gameplay outcome, bonus, withdrawal, or any other matter related to these Terms, please follow the process below.

19.1 How to Contact Support

You may contact Mint.io Customer Support through the following channels:

(a) Live Chat — available directly on the Website where enabled. Live chat can be used for urgent support matters.

(b) Email — send your message to support@mint.io. All email communications must be sent from the registered email address associated with your Account to ensure proper identification and security.

(c) In-App Support Form — accessible via the “Help” or “Contact Us” section in your Account dashboard.

(d) Other channels — any additional official support methods (e.g., Telegram bot, dedicated ticketing system) will be clearly indicated on the Website.

19.2 Required Information for Complaints

To ensure prompt and accurate handling, any complaint or support request (especially written complaints) should include:

●      Your Account username or ID;

●      Registered full name and email address;

●      Detailed description of the issue or complaint;

●      Relevant dates, times, transaction IDs, transaction hashes, wallet addresses, cryptocurrency, network or chain, amount, game names, bet/wager details, block-explorer links or screenshots (where applicable);

●      Any steps you have already taken to resolve the matter.

Failure to provide sufficient identifying or contextual information may delay our ability to investigate and respond.

19.3 Complaint Procedure and Timelines

(a) Mint.io’s Player Support Team will acknowledge receipt of your complaint as soon as practicable (usually within 24–48 hours for email or in-App submissions).

(b) We will investigate all complaints thoroughly and in good faith, reviewing relevant logs, transaction records, game data, and any evidence provided.

(c) We aim to provide a substantive response within 10 calendar days of receiving a complete complaint.

(d) In complex cases (e.g., requiring third-party verification, AML review, or detailed technical investigation), we may extend this period. If so, we will notify you within the initial 10-day window and provide an expected resolution timeline (typically no more than 20 additional calendar days).

(e) Our final decision on the complaint is binding on both parties, subject to any rights you may have under mandatory consumer law or the dispute resolution provisions in Sections 17 and 18.

19.4 Escalation

If you are not satisfied with the outcome of your complaint, you may:

●      Request escalation to a senior support manager (via reply to the response email or new ticket);

●      Refer the matter to any applicable Alternative Dispute Resolution (ADR) body designated by our licensing authority, if required under Anjouan gaming regulations and where such route is available;

●      Pursue formal dispute resolution under Sections 17 and 18 of these Terms.

19.5 Fair Treatment and Recording

All communications with Customer Support (live chat transcripts, emails, ticket history) may be recorded and retained for quality assurance, training, dispute resolution, regulatory compliance, and fraud prevention purposes.

20. Miscellaneous

20.1 No Financial Institution or Fiduciary Relationship

Mint.io is not a bank, financial institution, payment processor, custodian, trustee, fiduciary, investment adviser or exchange. No interest accrues on balances held in your Account. Fiat balance equivalents are for display or reference only unless expressly stated otherwise. We do not provide investment, financial, tax or legal advice.

20.2 Taxes and Reporting

You are solely responsible for determining, reporting, and paying any taxes, duties, or levies that may apply to your participation, winnings, deposits, withdrawals, or other transactions in your jurisdiction. Mint.io does not withhold taxes unless legally required and makes no representations regarding your tax obligations.

20.3 Force Majeure

Mint.io shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, government orders, pandemics, internet or blockchain outages, cyber-attacks, or unavailability of third-party services.

20.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

20.5 Assignment

Mint.io may assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms (including in connection with a merger, acquisition, reorganization, or sale of assets) without your consent. You may not assign, transfer, or delegate any of your rights or obligations without our prior written consent.

20.6 Notices

Any formal notice required under these Terms must be in writing and delivered:

●      To Mint.io: by certified mail or email to the addresses stated in these Terms or as updated on the Website

●      To you: by email to your registered email address, in-App notification, or other contact method on file.

Notices are deemed received upon actual receipt or, for email, 24 hours after sending unless returned undeliverable.

20.7 Entire Agreement

These Terms (including all incorporated policies and any specific Promotion Terms) constitute the entire agreement between you and Mint.io regarding your use of the Website and Services, superseding all prior or contemporaneous agreements, understandings, representations, or communications (oral or written).

20.8 No Waiver

No failure or delay by Mint.io to exercise any right, power, or remedy under these Terms shall constitute a waiver of that right, nor shall any single or partial exercise preclude any further exercise.

20.9 Independent Contractor

Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and Mint.io.

20.10 Language and Interpretation

The English version of these Terms is the authoritative and controlling version. Any translations are provided for convenience only. In case of inconsistency between the English version and any translation, the English version prevails, except where mandatory local law requires otherwise.

20.11 Survival

All provisions that by their nature should survive termination (including liability limitations, indemnification, intellectual property, governing law, dispute resolution, and miscellaneous provisions) continue in effect after termination of these Terms, closure of your Account, or discontinuation of the Website or Services.