Deposits & Payments
Which cryptocurrencies are accepted for deposits?
We currently accept deposits in USDT and USDC.
What are the minimum and maximum deposit amounts?
The minimum deposit amount is $10. The maximum deposit amount is $100,000.
How do I make a deposit?
To initiate a deposit, click the green "+" icon located at the top right of your screen. Within the "Buy & Deposit" section of the Cashier, select your preferred cryptocurrency (USDT or USDC) and follow the on-screen instructions to either copy the wallet address or scan the provided QR code.
How long does it take for a deposit to be credited to my account?
Deposit processing times vary depending on the blockchain network used:
- USDT / TON: Typically credited within 1–10 minutes
- BTC: May take between 10–60 minutes
Can I deposit from any wallet or exchange?
Yes. You may deposit from any compatible wallet or exchange, provided that the correct token and network are used as specified during the deposit process.
What should I do if my deposit is not showing in my account?
First, refresh the page. If the deposit is still not visible, please ensure that:
- You selected the correct token and network
-
The transaction was completed successfully on the blockchain
If all information is correct and the deposit has not been credited after 60 minutes, please contact our support team via live chat for further assistance.
What happens if I deposit an unsupported cryptocurrency or use the wrong network?
Transactions involving unsupported tokens or incorrect networks cannot be recovered. Please follow the deposit instructions carefully to avoid permanent loss of funds.
Is KYC required to make a deposit?
KYC is not mandatory for deposits in most cases. However, we reserve the right to request identity verification when necessary to meet regulatory or risk-related requirements.
Are fixed or dynamic exchange rates used?
We apply spot (real-time) exchange rates for withdrawals. For deposits involving conversion, the rate is temporarily fixed during the transaction window.
How is the exchange rate determined?
Conversion rates are determined based on live market pricing provided by our payment partners at the time of the transaction.